Do you want to customise a jacket and you don't know how?
Do you have any doubt with any of the accessories?
Do you want to see how your jacket looks, in real time?
Do you have doubts about the size or quality of the jacket?
To resolve these or other questions, we have enabled a new online customer service by video call or WhatsApp.
For the video call service, it is essential that you request an appointment through our form
In the message you must leave us your name, telephone number and availability (or preferred hours).
We will contact you to close your appointment within our customer service time slot:
Monday - Friday: from 10:30 a.m. to 5:30 p.m.
Saturdays: from 11:00 a.m. to 2:00 p.m.
If you are more used to WhatsApp, buying at The Rootz is very easy and simple, you just have to write to any of the following numbers and we will be happy to assist you as soon as possible:
Carla: 660 621 482
Silvia: 661 420 698